The Help Center
How to create an event
It is absolutely free to create an event page on Barkstage and it only takes a couple minutes to set up.
Once your basic event details are saved you will be able to access advanced settings to manage & promote your event.
To Create An Event and Sell Tickets and Packages:
1. Log-in or sign up to your Barkstage account and click the 'New Event' button located at the top of your screen.
2. You will then be re-directed to the event creation form. Enter your basic information here:
- What is your event name?: Enter the name of your event. The field is limited to a maximum of characters.
- Describe your event: Include any details you would like your attendees or customers to know and set expectations/restrictions. Use the tool bar above the Description field to customize formatting, add links, photos, videos, etc.
- Add a category: Select a category from the dropdown menu that best represents your event.
- Who can see your event: By default, your event is listed as 'Public' and will be searchable through Barkstage's directory and search engines. If you would like your event to be private, you can set your event to 'Unlisted', which means that only people with the event URL can see your event page. If your event is unlisted, you can hide social share button from your event.
3. When and where is your event?:
- Date & Time: Use the dropdown date picker to set your event's start and end times. Add as many dates as needed by selecting the 'Add another date' button. Use the 'hide the date and time from showing on tickets' toggle, if needed (only available if your event page has one date).
- This is a virtual event: Select this toggle if you are creating a virtual event
- Address: Enter the address of your event. This will show on your event page and tickets to your event.
- Venue Name: You can set a venue name so that this shows up on your event page and tickets to your event.
4. What tickets will you offer?:
- Create as many ticket types as needed. Select either the 'Paid', 'Free', or 'Donation' for each ticket type you would like to set up and enter the details of the ticket.
Note: The quantity you enter will be the quantity available for each date that your event is occurring on.
- To access the advanced settings for a ticket type, select the edit button (gear icon) beside the ticket and enter any desired information including a description, availability (ticket sales start and end time), minimum and maximum tickets per order, the status (available, hidden, or locked), and release time of tickets.
Note: You can set a maximum event capacity for your event. The maximum capacity will indicate how many people can register for your event before it becomes sold out. The default capacity is the sum of the maximum quantities for each ticket type. However, you can change this to limit the total number of tickets available across all ticket types. If you would like to display a sold-out warning, you can do so by toggling 'Show sold out warning'.
5. Set your currency and refund policy:
- Currency: The display and transaction currency defaults based on the location of the event. Click on the currency to open a dropdown menu and change either the currency a buyer pays in or the currency you will receive funds in.
- Payment Processor: Currently the default payment processor is set to be Barkstage Stripe Payments, you can do so in your event settings. Where your funds will become available 72 hours after the event has ended.
- Set a refund Policy: Set a refund policy for your event. This will show at checkout and on the order summary. If your refund policy is changed after tickets have been sold, the new policy will apply to future orders only.
- The Barkstage fees are nonrefundable: So we won't return them to the ticket buyer when a refund is processed. But there are two exceptions. We will refund the Barkstage fees to buyers when an event is cancelled or indefinitely postponed, or when the buyer was charged multiple times in error and requests a refund within 7 days of purchase. Please note that the refund policy applicable to the cost of the ticket is set by the event Organizer, not Barkstage.
6. Customize (optional):
- Contact details: You can add contact details that will only be shown to attendees who have booked a ticket.
- Additional Order Message: You can enter a note that will only show to confirmed buyers. This note will be displayed in the buyer's confirmation email and in their ticket. This note is never displayed publicly on your event page.
- Photos: If you have uploaded an image on this page, that image will appear on your event display page - if not we will randomly assign an image to you, which you can always go back and edit later.
- 'Social media photo' is the photo that will appear as an icon at checkout, this is typically a company logo or something small and simple.
- 'Event page cover image' appears on your Barkstage event page as well as on any tickets sold. This is a larger image and we recommend to use a photo with no text that is not too busy.
7. Publish Event:
- Select 'Request Approval' to make your event live immediately and allow buyers to book tickets.
- Select 'Schedule' to make your event live later and time.
- Select the 'Save as draft' button to create your event but not make it live. With all three options you can come back and make changes later on.
You'll need to confirm your account before you can 'Publish' your event listing. To do so, check your email for a message with the subject "Events await! Please confirm your account" and then click 'confirm email'.
Tip: If you would like to change any of your event details, simply click on the step at the top of your screen and you will be taken back to that page.
Advanced Features / Manage & Promote Your Event:
Once your event page is created, you'll be redirected to your event's Manage Page to access advanced settings that allow you to easily manage and promote your event.
On Your Event Day:
You can download and print your event guest list to manage check-ins at the door. Additionally, you can use BoxOffice our free at-the-door app. BoxOffice you to scan tickets, check-in attendees, and sell tickets at the door.
How to get paid
Everything you need to know so you can use Barkstage platform as a professional artist.
Can I become a Talent from my country?
You can find the list of available countries on the ( Verify your identity-Ton Earn ) page once you have created an account.
EARNINGS AND PAYOUTS
How do I start earning on Barkstage?
To start earning on Barkstage, please do the following:
In order to earn on Barkstage, you need to:
- Click on Verify your identity (to earn)
- Click on Identify yourself
- Enter your mobile number and your email
Enter your personal details
Enter your Bank information
Verify your email address
Download the new Stripe Express mobile app to track your payments and manage your tax forms on the go.
Track your payments and manage your tax forms on the go.
1. CLICK ON VERIFY YOUR IDENTITY (TO EARN)
2. CLICK ON IDENTIFY YOURSELF
3. ENTER YOUR MOBILE NUMBER AND YOUR EMAIL
4. ENTER YOUR PERSONAL DETAILS
5. ENTER YOUR BANK INFORMATION
6. CLICK ON STRIPE DASHBOARD
7. CONNECT FROM YOUR COMPUTER OR DOWNLOAD THE NEW STRIPE EXPRESS MOBILE APP
8. TRACK YOUR PAYMENTS AND MANAGE YOUR TAX FORMS ON THE GO
Note: You may be unable to publish your event until your account has been verified.
Payout
The available payout methods are determined by your location.
Your Statements page will display your Payout Request, Pending Balance, and Earnings.
The Pending Balance is the amount that you have earned during the last 7 days. Your earnings become available for withdrawal from the Current Balance on a 7-day rolling basis.
Talents in a small number of countries that receive high levels of reversed transactions will have Pending Balances for 21 days. After four months from the first earned transaction, payouts switch to a 7-day rolling basis.
Please note: if a Fan seeks or causes a refund or a chargeback and is successful, you will see an Adjustment in your Statements page for the amount. The Status column on the Statements page will indicate if any earnings were reversed or adjusted.
All withdrawal requests and bank payouts are processed immediately and will appear within 3-5 business days.
PAYOUT PERCENTAGES
Talents receive from 98% to 80% of the revenue on their earnings. The remaining 2 to 20% covers referral payments, payment processing, hosting, support, fees and all other services.
4 DIFFERENTS TIERS OF COMMISSION % ON (TICKETING AND SERVICES)
BASIC
2% + 0.55$
- No Services
INDIE
3.5% + 0.59$
- Google analytic report
- Access email support
- Access chat support
EMERGENT
4.5% + 0.49$
- Data Base report
- Google analytic report
- Access email support
- Access chat support
PERSONALIZE PRO SERVICE
20% + 0.30$ (15% if coming from a referral partner).
- Access Marketplace
- Marketing Strategy
- Brand Partnerships
- Google analytic report
- Access email support
- Access chat support
- Email list of previous events
Note: In this example, the Admin Fee is the additional fee you have added to your listing to help cover Stripe's processing fee.
Note: The Service Charge is the service fee charged by Barkstage. The service charge is sent to Stripe as a Fee, that is added to their Reports under the Fees columns.
Tip: You may also review your orders by downloading the 'Orders' report from your 'Event Manager' page.
Note: Any additional fees added to your listing, count as revenue, and are added to your net sales total on your dashboard: Revenue includes your tickets sales with any taxes and additional fees you've collected and does not include any discounts, Barkstage fees or commissions.
MY PAYOUT REQUEST WAS REJECTED
If you receive the following error message:
"We have been unable to process your payout due to the following reason: Please contact support with an up-to-date ID so we can process your payment." Your payout request will not be processed until you have submitted a new ID that is then verified and approved.
Possible reasons:
- Your previously submitted ID has expired
- The documents previously submitted do not meet the requirements required to complete your Payout Request
- There is missing payout information on your Account which prevents you from withdrawing funds. Please submit a copy of your government issued photo ID along with your selfie holding your ID.
Once your ID is verified and approved your payouts will be enabled. Please note that if you have received this message, you will not be able to receive your Payouts until this is complete.
Please note the following requirements which must be met for ANY uploaded image:
1-Images may not be edited, cropped or re-sized.
2-All images must be in color.
3-Submitted documents must be a photo or a scanned copy. Electronic documents or a photo of a photo will be rejected.
4-All 4 corners of the document must be visible.
5-The entire government issued; non-expired ID must be shown. No parts of the document may be redacted, covered, cut, or censored.
6-Files must be .PNG or .JPG format and under 7MB in size. Once your ID is approved, confirm your payment method here: payments@barkstage.com
MY PAYMENT HAS BEEN PROCESSED. Where is it?
Typically, it takes 3-5 business days for funds to appear in your bank account. In some cases, it can take up to 10 business days.
If it has been more than 10 days since your payment has been listed as processed, please email us at payments@barkstage.com. Include a downloaded copy of your bank statement. It must show your bank details and have evidence that you have not received your payment. We will investigate the payment further.
MY EARNINGS ARE PENDING AND THE PAYOUT IS UNAVAILABLE
Please confirm on your Payouts page that your bank has been successfully added. Pending balances will become eligible for withdrawal 8 days after the funds were earned.
MINIMUM WITHDRAWAL
The minimum withdrawal amount depends on your chosen payout method. For most payout methods, it is $20.
The minimum payout for US/CA Talents is $20. For Talents outside of the US/CA, you can see the minimum Payout amount for your chosen payment method on your Banking page.
INITIATING A PAYOUT
Automatic recurring payments - can be set to Monthly or Weekly (daily is not available for all payment methods). For your automatic payment to occur, your Current Balance must be above the minimum payout amount.
CANCEL MY PAYOUT REQUEST
To submit a payout cancellation request, you will need to contact customer support. Please include in the ticket date & time of the payout request, invoice number, and the amount. You may find this information in the Statements section of your profile. Although there is no guarantee that the operation will be 100% successful, we will do our best to cancel the transaction.
MY ACCOUNT IS APPROVED BUT THE PAYOUT IS UNAVAILABLE
Your payout request may not be processed if there is an info mismatch in your account. You may need to re-add your bank account details to your account in the banking section and make sure you enter the correct details.
MY CURRENT BALANCE IS ABOVE THE WITHDRAWAL MINIMUM BUT PAYOUT IS UNAVAILABLE
It's possible that your bank information was filled out incorrectly. Please verify your information's. Otherwise, your payouts may have been paused because your account was suspected of fraudulent activity or was suspected to be in violation of our Terms of Service. Contact Support to resolve the issue and resume payouts.
HOW MUCH OF THE PAYOUT DO I RECEIVE?
The amount that you see in your current balance is the exact amount in CAD that will be sent to your payment method of choice. Your bank may charge you currency conversion or transfer fees to receive the money. Payouts go out in CAD and will be converted to the currency of your account. Barkstage does not have control over currency exchange rates imposed by your bank.
REPORTING AND REMITTING LOCAL TAXES
You are responsible for reporting and remitting the local taxes collected from the buyers to the applicable taxing authority. This includes the local taxes collected on the Barkstage fees in cases where you have chosen to pass on the fees to the attendees.
WILL MY WITHDRAWALS BE AFFECTED BY CHRISTMAS?
Due to bank holidays over the Christmas period, there may be some delay in payout requests.
If you have one of the below payout options selected, please see the below guidance notes to help ensure your withdrawals are processed in a timely manner.
- Local Currency Bank Payment
- International Bank Transfer (USD)
- Local Currency Bank Payment
Payouts to be processed before 25/12/2022 must be submitted by 08.00 GMT on 24/12/2022
Payments will then recommence on the 29/12/2022
Payouts to be processed before 1/1/2022 must be submitted by 08.00 GMT on 30/12/2022
Payouts will resume as normal following the banking holidays on 04/01/2023
Refund
Is the Barkstage fee refundable?
The Barkstage fees are nonrefundable, so we won't return them to the ticket buyer when a refund is processed. But there are two exceptions. We will refund the Barkstage fees to buyers when an event is cancelled or indefinitely postponed, or when the buyer was charged multiple times in error and requests a refund within 7 days of purchase. Please note that the refund policy applicable to the cost of the ticket is set by the event Organizer, not Barkstage.
Refunded tickets
Refunds will include the ticket price less the Barkstage fees (which consists of the payment processing fee and the service fee combined).
Cancelled and postponed events
If an event is cancelled or postponed, refunds will be for the entire purchase—that includes the ticket price and the Barkstage fees.
Duplicate charges
As long as buyers request a refund within seven days of purchase, they'll get a full refund for duplicate charges—that includes the ticket price and the Barkstage fees.
Passing on or including fees
Event creators can choose to pass on the Barkstage fee to attendees or include it in the ticket price. In both cases, the Barkstage fees will be retained when an order is refunded, unless the event is cancelled.
2022 © Barkstage Inc.